Bank Independent

About Us

Bank Independent works hard to monitor our social sites during our business hours. While we sometimes might respond after normal business hours, we cannot guarantee that we will be able to begin investigating issues until the following business day.
If you have a specific issue, please email our social media team at social@bibank.com with a description of the issue, your name and contact information, and the best time to reach you. Please do not include account numbers, debit card numbers, or other personal financial information in your email.
Issues concerning your personal accounts are best handled securely and privately with one of our Bank Independent professionals in person, by phone or through our Sync digital tools, so please visit a sales office, call Customer Service at (256) 386-5000 or (877) 865-5050, or start a conversation with Sync.
Our website, bibank.com, also offers helpful demos and FAQs addressing many common questions about our products and services.